Frequently Asked Questions

1. What septic services does MAC Septic provide?

Answer: MAC Septic provides complete septic and wastewater services including septic tank pumping, septic system inspections, septic system cleaning, residential and municipal repairs, grease trap services, emergency septic service, and municipal pump and lift station work.

2. How often should a septic tank be pumped?

Answer: Most septic tanks should be pumped every 3 to 5 years, depending on tank size, household usage, and system condition. Regular pumping helps prevent backups, system failure, and costly repairs.

3. What are signs that my septic system needs service?

Answer: Common warning signs include slow drains, sewage odors, standing water near the tank or drain field, gurgling pipes, and sewage backups. If you notice any of these, professional septic service should be scheduled immediately.

4. Do you offer emergency septic services?

Answer: Yes. MAC Septic provides emergency septic and sewer services for backups, overflows, pump failures, and other urgent septic system issues. Same-day service is available in many areas.

5. What is included in a septic system inspection?

Answer: A septic inspection includes evaluating the tank condition, checking sludge and scum levels, inspecting pumps and components, and identifying any system deficiencies. Inspections are commonly required for real estate transactions and preventive maintenance.

6. What is the difference between septic pumping and septic system cleaning?

Answer: Septic pumping removes waste and sludge from the tank, while septic system cleaning involves a more thorough removal of buildup from the tank and system components to improve flow and performance. Both help extend system life.

7. Do you provide septic services for commercial properties?

Answer: Yes. MAC Septic services restaurants, businesses, and commercial facilities, including septic pumping, grease trap cleaning, inspections, and scheduled maintenance programs.

8. What is a grease trap and why does it need cleaning?

Answer: A grease trap captures fats, oils, and grease before they enter the sewer system. Routine cleaning is required to prevent blockages, odors, and compliance issues for commercial kitchens and food service facilities.

9. Can you help with septic repairs and troubleshooting?

Answer: Yes. MAC Septic provides repair and troubleshooting for septic tanks, pumps, lift stations, drain fields, float switches, and related system components for both residential and municipal systems.

10. Do you work with municipalities and public utilities?

Answer: Yes. MAC Septic performs municipal pump work, lift station maintenance, emergency response, sewer equipment troubleshooting, and routine municipal service work for cities and towns.

11. How long does septic tank pumping take?

Answer: Most septic tank pump-outs take 30 to 60 minutes, depending on tank size, accessibility, and system condition.

12. How can I extend the life of my septic system?

Answer: Regular pumping, avoiding flushing non-biodegradable items, limiting grease and chemicals, conserving water, and scheduling routine inspections all help extend the life of your septic system.

13. Do you provide septic services for home sales or refinancing?

Answer: Yes. MAC Septic provides certified septic inspections commonly required for real estate transactions, home sales, and mortgage refinancing.

14. What areas does MAC Septic serve?

Answer: MAC Septic serves multiple locations across the Southeast. Service areas are listed on our website, and availability may vary by location. Contact us to confirm service in your area.

15. How do I schedule septic service with MAC Septic?

Answer: You can schedule service by calling MAC Septic directly or by submitting a request through our website. Our team will help schedule routine or emergency service as quickly as possible.